Last Updated: 11/1/25
Prime Suite (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, services, AI systems, communication tools, and any related products (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect information you voluntarily provide when interacting with Prime Suite, including:
Contact Information: Name, email address, phone number, business details.
Account Information: Login credentials, settings, and preferences.
Service Information: Messages, form submissions, call details, chat interactions, scheduling information, and business workflows submitted through our platform.
Usage Data: Activity within the platform, feature usage, and communication preferences.
Customer Data: Information you upload or input to use our services, such as client names, inquiries, or booking details.
How We Use Your Information
We use your information to:
Provide and operate the Prime Suite platform.
Set up and configure your AI automations.
Improve platform performance, reliability, and accuracy.
Personalize your user experience.
Communicate updates, support messages, and service notifications.
Maintain security, fraud prevention, and compliance.
Fulfill legal or regulatory obligations when required.
We do not sell, rent, or trade your personal information.
How We Store & Protect Your Information
We store information securely using commercially reasonable administrative, technical, and physical safeguards. We implement security processes designed to protect against unauthorized access, loss, misuse, or alteration of data.
Despite our efforts, no method of storage or transmission is guaranteed to be 100% secure, and you acknowledge this when using the Services.
Your Rights & Choices
Depending on your location, you may have the right to:
Access your personal data.
Update or correct your data.
Request deletion of your data.
Restrict or object to certain uses.
Request a copy of your data.
To exercise these rights, contact us at: go.theprimesuite.com
Data Retention
We retain your information only as long as necessary to:
Fulfill the purposes outlined in this policy.
Support your active use of the Services.
Maintain required business or legal records.
You may request data removal at any time.
Children’s Privacy
Prime Suite does not knowingly collect or solicit information from individuals under 18 years of age. If we discover such information has been collected, we will delete it promptly.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected with a new “Last Updated” date. Continued use of the Services after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Prime Suite
go.theprimesuite.com