Last Updated: 11/1/25
These Terms of Service (“Terms”) govern your access to and use of Prime Suite (“Company,” “we,” “us,” or “our”) and all associated products, services, and features (the “Services”). By using our Services, you agree to these Terms.
Use of Services
You may use the Services only for lawful business purposes and in accordance with these Terms. You agree not to:
Misuse, disrupt, or damage the platform.
Use the Services to send harmful, misleading, or unlawful content.
Attempt to gain unauthorized access to any part of the system.
Upload or transmit harmful code or content.
We reserve the right to refuse or terminate access if violations occur.
Account Registration & Security
To use certain features, you may be required to create an account. You agree to:
Provide accurate and complete information.
Maintain the confidentiality of your login credentials.
Notify us immediately of any unauthorized access.
You are responsible for all activities conducted under your account.
User Data & Responsibilities
You may upload or input business information, customer details, scripts, or other data into the Services. You are responsible for:
Ensuring content is lawful and does not violate the rights of others.
Managing and maintaining the accuracy of your information.
Obtaining necessary permissions from your customers or contacts.
Prime Suite does not take ownership of your data, but you grant us permission to process it only for purposes of providing the Services to you.
Service Performance & Availability
We strive to maintain reliable and consistent platform performance. However:
We do not guarantee uninterrupted or error-free operation.
We may update, modify, or improve the Services at any time.
Scheduled or emergency maintenance may temporarily limit access.
Payments, Billing & Refunds
If your plan involves fees, you agree to:
Pay all charges associated with your subscription.
Maintain accurate billing information.
Understand that subscription payments are non-refundable unless otherwise stated.
Failure to pay may result in service suspension or termination.
AI Responsiveness & Limitations
Prime Suite provides automated voice and chat AI systems. You acknowledge that:
AI outputs may not always be accurate.
You are responsible for reviewing, approving, and monitoring AI interactions.
The AI should not be used for legal, medical, or sensitive advice.
You accept all responsibility for how your business uses AI responses.
Termination
We may suspend or terminate your access if:
You violate these Terms.
Fraudulent or abusive activity is detected.
Required payments are not made.
You may terminate your subscription at any time, but fees already paid are not refundable.
Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, or consequential damages.
Our total liability is limited to the amount you paid for the Services in the 30 days preceding a claim.
You agree to use the Services at your own risk.
Indemnification
You agree to indemnify, defend, and hold harmless Prime Suite from any claims, damages, or losses arising from:
Your use of the Services.
Your AI interactions or content.
Any violation of these Terms.
Changes to Terms
We may update these Terms at any time. Updates will be posted with a new “Last Updated” date. Continuing to use the Services means you accept the new Terms.
Contact Us
For questions regarding these Terms, contact:
Prime Suite
go.theprimesuite.com